Privacy Policy

Effective date: June 12, 2026

Last updated: June 12, 2026

Pro Better LLC ("we", "our", or "us") operates the Pro Better mobile application (the "App"). This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have regarding your information.

By using the App, you agree to the collection and use of information as described in this policy. If you do not agree, please do not use the App.

1. Information We Collect

1.1 Account Information

Accounts are created by your organization's administrator. The App does not offer self-registration. When your account is created, we store:

• Name
• Email address
• Password (stored as a one-way hash, not in plain text)
• Phone number (optional, if provided by your administrator)
• Organization membership and role (inspector or admin)

1.2 Inspection Data

When you run an inspection, the App records what you enter:

• Property address, city, state, and ZIP code
• Homeowner name
• Insurance claim number
• Your answers to inspection questions (roof type, damage condition, measurements, etc.)
• Notes you add during the inspection
• Timestamps for each response

1.3 Photos

The App uses your device camera to take inspection photos. For each photo, we may store:

• The photo itself
• GPS coordinates at the time of capture, if location services are on
• Date and time the photo was taken
• Any caption you add

Photos are uploaded to our cloud storage and linked to the inspection question they were taken for.

1.4 Session Information

When you sign in, we record your IP address and device type for security purposes (detecting unauthorized access). We do not use this for tracking or advertising.

1.5 Information We Do Not Collect

• We do not use analytics or tracking tools (no Google Analytics, Firebase, Mixpanel, etc.)
• We do not collect the Apple advertising identifier (IDFA)
• We do not track you across other apps or websites
• We do not access your contacts, calendar, microphone, or any other device data beyond what is listed above

2. How We Use Your Information

We use your information to run the App:

• Inspections: store your data, guide you through the walkthrough, and show your inspection history
• Reports: turn your inspection answers and photos into reports
• Organization management: let your admin view inspections, manage team members, and review reports
• Authentication: verify your login and keep your session active
• Email: send password reset emails when you ask for them (no marketing emails)
• Security: detect unauthorized access using session IP and device info

3. Who We Share Your Information With

3.1 Your Organization

Inspection data you create is visible to other members of your organization, including administrators. Inspections are done on behalf of your organization, so this sharing is part of how the App works.

3.2 Service Providers

We use a few third-party services to run the App:

• Render (render.com) for hosting and the database
• Cloudflare R2 (cloudflare.com) for photo and file storage
• Postmark (postmarkapp.com) for sending password reset emails

These providers process data on our behalf and are required to protect it.

3.3 No Data Sales

We do not sell, rent, or trade your personal information to anyone.

3.4 Legal Requirements

We may share your information if required by law, court order, or government regulation.

4. Data Storage and Security

• All data is sent over HTTPS
• Passwords are hashed with bcrypt and never stored in plain text
• Photos are stored with encryption at rest
• The database has encryption at rest and automated backups
• Inspection data is only accessible to logged-in members of your organization
• Login attempts are rate-limited to prevent brute-force attacks

We take reasonable steps to protect your information, but no system is 100% secure.

5. Data Retention

We keep your data for as long as your account is active. When your account is deleted (by you or your admin), we delete all your personal data, inspections, and photos within 30 days. Backups may take up to an additional 30 days to cycle out.

6. Your Rights & Choices

6.1 Account Deletion

You can delete your account from the Account page in the App, or by emailing support@probetter.ai. This permanently removes your account, inspections, notes, and photos.

6.2 Access and Correction

You can see your account info on the Account page. To update your name or email, ask your organization admin or email support@probetter.ai.

6.3 Device Permissions

You can turn off camera and location permissions any time in your device Settings. Without camera access you won't be able to take inspection photos. Without location access, GPS coordinates won't be saved with your photos. Everything else still works.

6.4 Password Reset

You can reset your password from the login screen. We'll send a reset link to your email. The link expires after a short time.

7. Device Permissions

The App requests these permissions:

Permission	Purpose
Camera	Take inspection photos
Photo Library (Save)	Save inspection photos to your photo library
Location (optional)	Tag photos with GPS coordinates to confirm on-site presence

All permissions are requested when needed and can be changed in your device Settings.

8. Children's Privacy

Pro Better is a professional tool for roofing inspectors and contractors. It is not for children under 13. We don't knowingly collect information from children. If you think a child has given us their information, contact us and we'll remove it.

9. Changes to This Policy

We may update this policy. When we do, we'll change the "Last updated" date at the top. If you keep using the App after a change, that means you accept the new version.

10. Contact Us

Questions about this policy? Reach us at:

Pro Better LLC
Email: support@probetter.ai